Monthly VIP Care Plan

Available for MWW Clients 

Experts agree that the biggest threat to website security is old software and plugins. Moss Web Works now provides a Monthly VIP Care Plan to maintain your website and keep your software and plugins up to date.

Included in the VIP Care Plan:

  • Ongoing optimization for speed and search engines (SEO)
  • Regular updates to WordPress, plugins and other software as needed
  • Security monitoring
  • Quarterly traffic reports, analysis, and recommendations
  • 1 hour of web work per month (no accrual).

Moss Web Works is available between the hours of 9:00am and 5:00pm, Monday through Friday, for general web work. If a VIP client has an emergency with their website, like the site is not serving or ecommerce is not processing, Moss Web Works will make an effort to assist, if available. However, the VIP Care Program does not include 24/7 emergency support. The client’s best course of action is to contact their hosting provider.

Non-emergency web work will go into our regular workflow, and will have an average 1-3 day turnaround. For web work that exceeds the 1 hour a month, the client will be billed at our hourly rate, billed in quarter-hour increments.

To best assist our VIP clients on an ongoing basis, we require:

  • Administrator access to your WordPress website
  • FTP access to your site’s file system
  • Login to your hosting provider (and any PINs or challenge questions)

For more information or to register for this program, please contact us.