Monthly VIP Care Plan
Available for MWW Clients
Experts agree that the biggest threat to website security is old software and plugins. Moss Web Works now provides a Monthly VIP Care Plan to maintain your website and keep your software and plugins up to date.
Included in the VIP Care Plan:
- Regular updates to WordPress, plugins and other software as needed
- Ongoing optimization for speed and search engines (SEO)
- Security monitoring and Spam Detection
- Uptime Monitoring – if your website goes down, we will be alerted within 10 minutes
- Backup management
- Traffic reports and analysis upon request
- 1 hour of web work per month (no accrual).
Moss Web Works is available between the hours of 9:00am and 5:00pm, Monday through Friday, for general web work. If a VIP client has an emergency with their website, like the site is not serving or ecommerce is not processing, Moss Web Works will make every effort to assist. However, the VIP Care Program does not guarantee 24/7 emergency support.
Non-emergency web work will go into our regular workflow, and will have an average 1-3 day turnaround. For web work that exceeds the 1 hour a month, the client will be billed at our hourly rate, in quarter-hour increments.
To best assist our VIP clients on an ongoing basis, we require:
- Administrator access to your WordPress website
- FTP access to your site’s file system
- Login to your hosting provider (and any PINs or challenge questions)
For more information or to register for this program, please contact us.